Don’t be too nervous about adapting to the new way we need to interact with customers. We are all in the same situation, the same boat so to speak. You will get used to it.

The tips and techniques are there to help you get there quicker and to help you feel more secure and confident. Use them.

You should visualize yourself in the situations.

Sports psychologists insist on their clients trying to imagine a difficult situation before it might actually happen. It’s called creative visualization. In your imagination, be sure to visualize yourself handling the situation well.