Self-assessment
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Question 1 of 3
1. Question
What do you think the manager could say or do to calm the situation?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 2 of 3
2. Question
In your opinion, did James do anything wrong and if so, what was it?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 3 of 3
3. Question
What could James have done throughout the process to minimise Ms. Kao’s uncomfortable situation?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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