Lesson Category: greeting

Are you up for a challenge?

Unfortunately, you cannot improve your greeting techniques by just reading or watching videos, you also need to do them.  In previous workshops that some of you attended, we went into great detail on why making a great first impression was important.  For those of you that didn’t attend the workshops, this is a chance for …

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Overview

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Conclusion

Don’t be too nervous about adapting to the new way we need to interact with customers. We are all in the same situation, the same boat so to speak. You will get used to it. The tips and techniques are there to help you get there quicker and to help you feel more secure and …

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Case Study

Location: Harley-Davidson showroom in Ho Chi Minh City Vietnam has had no deaths and has seemingly managed to eradicate the virus within its borders. The country has returned to normal, besides the introduction of social distancing.  Recently, an important customer had an early Saturday morning appointment with a salesperson named Doan. Doan is an experienced …

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Potential issues

The problem we all face is the human need for interaction, previously conducted through the handshake, and the need to listen to warnings from governments and public health officials calling the practice dangerous. Research shows that if someone tries to shake someone else’s hand and the other person resists (for whatever reason), it makes the …

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How we do it

We are recommending three different types of greetings that we believe to be appropriate and professional. The first follows on from the making a great impression workshop some of you have attended. Our in-depth e-booklet provides information and techniques on ensuring a great first impression. If you have not yet received a copy and would …

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The need for a change

One of the main parts of a greeting in many cultures is shaking hands. It was practiced in ancient Greece as far back as the 5th century B.C. The handshake is believed by some to have originated as a gesture of peace, by demonstrating that the hand holds no weapon. It has been a symbol …

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Objective

Let’s begin. In this part of the lesson, you will learn about making a great first impression. It’s important to make a good one, not just for customers but also for everyone you meet the first time. By the end of this lesson, you should be able to: – Understand the importance of making a …

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