The pandemic forced frontline processes to change overnight. Customer behavior changed almost as fast.
The pandemic highlighted the need for a frontline training strategy wherein programs and content are delivered exactly when needed.
New and unpredictable customer behavior change requires a different approach, one that demands a fundamental change and moves control from the trainer to the employee.
Framework’s unique, but proven approach, provides employees with the information and training they need to solve problems, perform specific tasks, or quickly update their skills as and when it’s required.