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6| Proactive action

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How to lessen the impact and overall number of future complaints.

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Overview 2 Topics
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Build relationships
Introduction
Let’s get started 9 Topics | 5 Exercises
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Own the brand
Brand reputation
When things doesn’t goes well
Here’s the story
Question 1
Question 2
What could have been done
When they had it right
Individual responsibility
The job and expectations
Question 4
Gone above and beyond expectations
The outcome
What did we learn?
Closing 4 Topics
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Do’s & Don’ts
Where do we go from here
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