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The foundation all positive relationships 

Lesson Content

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Overview 1 Exercise
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Lesson Content
How good are your listening skills?
Let’s improve it 3 Topics
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The benefits
Becoming a great listener
Types of listening
The behavior techniques 7 Topics | 1 Exercise
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Repeat keywords
Be present – focus
Turn the heat down
Show empathy
Interjections
Demonstrate engagement
Don’t interrupt
Listen up
Conclusion 3 Topics
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Challenge
Do’s and Don’ts
Evaluation
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