1| First line of defense

An alternative to blaming your company and customer

Available now

1| Professional greetings and introductions (Part 1)

The updated greeting techniques that always work.

Available now

1| Whoa, hold your horses

Identify and categorize to measure your stress

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10| Turn theory into practice

The essential do’s and the Don’ts (Behavior Tracking)

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2| Change your mindset

Convert negative complaint to positive feedback

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2| Get your head out of the sand

How to recognize avoidance behavior

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2| New post COVID-19 behaviors

With the new requirement to wear mask and gloves..

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3| Rant, rave, complain and praise

When customers don’t voice their complaint, we lose the opportunity to redress the problem

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3| Taking action is the key

Alter the pattern by removing and replacing

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3| You are the Star

Build a stronger self-image and improve your career prospects

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4| Professional greetings and introductions (Part 2)

Greetings and introductions

Available now

4| Traffic light system

Don’t sweat the small stuff…How to evaluate

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