Lesson Categories Select Lesson CategoriesBreakout (8)Elevation (10)Orientation (1)resolve (8) 1| First line of defense An alternative to blaming your company and customer Available now 1| Professional greetings and introductions (Part 1) The updated greeting techniques that always work. Available now 1| Whoa, hold your horses Identify and categorize to measure your stress Available now 10| Turn theory into practice The essential do’s and the Don’ts (Behavior Tracking) See more... 2| Change your mindset Convert negative complaint to positive feedback See more... 2| Get your head out of the sand How to recognize avoidance behavior Available now 2| New post COVID-19 behaviors With the new requirement to wear mask and gloves.. Available now 3| Rant, rave, complain and praise When customers don’t voice their complaint, we lose the opportunity to redress the problem Available now 3| Taking action is the key Alter the pattern by removing and replacing See more... 3| You are the Star Build a stronger self-image and improve your career prospects Available now 4| Professional greetings and introductions (Part 2) Greetings and introductions Available now 4| Traffic light system Don’t sweat the small stuff…How to evaluate See more... « ‹ › » page 1 / 3
1| Professional greetings and introductions (Part 1) The updated greeting techniques that always work. Available now
3| Rant, rave, complain and praise When customers don’t voice their complaint, we lose the opportunity to redress the problem Available now